DELIVERY

If your order is received before 12:00 CET time on a business day (Monday-Friday, excluding Public holidays) we aim to dispatch it the same day. Orders received after 12:00 will be dispatched the following business day. 

If we cannot meet these expectations due to incomplete information, stock availability or payment processing delays we will inform you of a new estimated dispatch date by email.

Our standard shipping services and their estimated service times are indicated in the table below:

Delivery Area Service Estimated Service Time
UE
DHL Express
1 business day

 

*Please Note: Collect In Store is currently unavailable due to Covid-19 restrictions. Please contact us to discuss alternative delivery arrangements

Your order will be dispatched using the shipping service that you selected during the checkout process. You will receive an email confirmation of dispatch detailing the shipping method, estimated delivery date and tracking details.

We insure each purchase whilst in transit and until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature at their delivery address is evidence of delivery and fulfilment by us and transfer of responsibility in the same way.

RETURNS

Please check all the items that you have received against your order as soon as it is delivered and inform us as soon as possible of any discrepancies.

Please try on garments with care. Footwear must be tried on carpeted surfaces only. Products must be returned with their original packaging and swing tags intact. The product must be unused, unworn and in an unaltered condition.

If you have any questions about products you have purchased, please get in touch with us by email at help@eu-store.isseymiyake.com or via our contact form or chat. We will be happy to offer you advice on fit or styling so that you can get the best from your new clothes.

If you do wish to return an item from your order, please ensure that it reaches us no later than 14 days after you receive it. Email us at help@eu-store.isseymiyake.com to receive a free returns label. We recommend that you do so within 7 days to ensure that your parcel has plenty of time to reach us.

Please retain the tracking details provided when your return is collected or left at a suitable drop-off point until your return has been fully processed and you have received a refund.

If you have not used the packaging and label supplied by us, we strongly recommend that you insure your return shipment as you are liable any for loss or damage incurred before we receive it.

We can also accept returns and exchanges in person at our stores. Products must be returned with their original packaging and swing tags intact. The product must be unused, unworn and in an unaltered condition.

If you have received an item from ISSEY MIYAKE as a gift you may exchange it for another item of the same value or more, provided you pay the cost difference and accept any additional shipping costs, taxes and import duties and any charges that may incur because of exchange. Please contact help@eu-store.isseymiyake.com for assistance.

We will process a refund to your original method of payment within 48 hours of receiving your return. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.

These services are provided on a discretionary basis. Your statutory rights are not affected and full details of your rights to cancel an order can be found in our Terms of Sale.